Learn how to carry out usual procedures
Your peace of mind is the most important thing for us. That's why we want you to know about the benefits and advantages you can get from our network of preferred providers, which makes it easier for you to access medical services while allowing us to arrange and make your payments directly without you having to spend significant amounts out of your pocket.
We know that there are minor expenses that you may require a reimbursement so we also offer you a quick, simple and secure process.
How to submit a claim
01. Have the following information at hand
Invoices and/or receipts
Reimbursement form only
Information about the medical services provided
Bank account details for your reimbursement
02. How to submit a claim fast and safely in My Bupa
This option gives you the possibility to track the status of your reimbursments and get a notification when they have been completed.
Login to My Bupa.
If you haven't registered yet,
Go to My Bupa
Opens in a new window
Click on Make a claim and confirm your contact and bank details
Complete the information for the services provided
Attach requested documents such as invoices, receipts, and medical information, and submit
You will receive a claim confirmation number.
(You will see the date received, estimated date of resolution and estimated date of reimbursement).
03. Remember to send your original documents to the Bupa office so that your reimbursement can be made:
Bupa Guatemala, Compañía de Seguros S.A.
Bupa Panamá, S.A.