Website Privacy Policy
This Privacy Policy (“Privacy Policy”) of the Internet Site describes the commitment of Bupa Insurance Company and its subsidiaries, affiliates and group of companies, (collectively “Bupa” or “Company” or “our”) with the Privacy and explains our privacy practices on the Website so that you can make an informed decision about your use of this Site and the information you choose to provide to us. Please read this Privacy Policy carefully so that you understand how we collect, share and protect the information we have about you on and through our Website.

This Privacy Policy is incorporated and forms part of the Terms and Conditions of Use of each of the sites that owns and manages Bupa, including but not limited to the following: To these:; And (collectively and each one separately, the “Site”). The Terms and Conditions of Use, including but not limited to, liability limitations, disclaimers, right choice and forum terms, apply to this Privacy Policy.

By accessing and using the Site, you agree that you have read and understood this Privacy Policy, and that you accept and consent to the privacy practices (and any use and disclosure of information about you) that are described in this Privacy Policy.


In order to provide you with personalized and relevant information through this Site, Bupa collects certain information from you. Bupa is fully committed to protecting your privacy. This Privacy Policy is intended to describe our privacy practices with respect to such data.

We may ask you or your employer for personal information about you, or we may collect information from other sources. Bupa only uses and discloses such data about you as permitted by the Privacy Policy established under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and all other applicable laws and regulations and A separate agreement with you.

Special Note About Children

Bupa is fully committed to protecting the privacy of children. This Site is not intended to attract the attention of children 13 years of age or younger, nor is it intended by the Site, in accordance with the Children’s Online Privacy Protection Act. We do not collect personal data directly from any person if we know that such person is a child under the age of 13. BY ACCESSING THIS SITE, YOU DECLARE THAT YOU ARE AT LEAST 13 YEARS OF AGE. If you believe that we have collected personal information from a child under the age of 13, please contact us at:

Data We Collect About You

You, your employer, or the third party vendors who provide services on your behalf may give us information about you, such as your name, date of birth, your health plan identification number and zip code, as well as, under certain circumstances , Your medical history and other health information, and the name of your health care plan. Third party vendors may give us health information about you, such as information about your medical and pharmaceutical claims, your health risk assessment, or other administrative information, so that we may provide you with the services offered by this Site . If you can make payments on our Site, you can provide your bank account information and debit or credit card, as appropriate. This information is processed through a third party, our payment processor. We may also request information from you directly through your use of the Site, including but not limited to: demographic data (such as your name, address, date of birth, email address and IP address (Such as your height, weight, history of medications, or experience with certain conditions or treatments) or other information.

Like many other sites on the Internet, the servers on the Internet that are used to operate the Site may collect certain data for you and the communication equipment and methods you use to access the Internet and the Site. We may also ask you for certain identifying information about you, or collect them from you, regarding your use of this Site. For example, we may collect and store the content and relevant data of any correspondence you have exchanged with us or our representatives, regardless of the subject matter or mode of communication through which that correspondence has been exchanged.

placed on your computer, to help the Site analyze how users use the Site. You can learn more about how Google uses the information when you visit our Site by visiting “How Google uses data when you use our ‘sites or apps’ partners (located at

We may use your online activity to show you advertisements of the Company or our advertising partners that are more related to your interests. We may use “cookies” and other information to give you more relevant advertising based on your interests. These ads are not on our Site, but appear on third party sites such as Facebook and Google. Ads based on interest are ads that these other sites present to you based on your behavior when surfing the Internet to provide you with ads that are best suited to your interests. These interest-based ads may be submitted to you while you are visiting our site or third party sites that are not owned by the Company. We belong to ad networks that can use your browsing history through participating web sites to show you interest-based ads on those websites. Our Site does not recognize whether your browser sends a “no crawl” signal or similar mechanism that indicates that you do not want crawling or receiving interest-based ads. To learn more about interest-based ads and your option or option rights, visit our Digital Advertising Alliance Websites and Advertising Initiative Network ( and

How We Use the Information We Have About You

We use the information we have about you and that you provide through the Site, or that we have collected in any other way, to provide services and information to you and to direct the operations of our Company. For example, we may use information about you to advise you of opportunities, products, services, or for other business reasons. If you create an account online you can view claim information and the policy using the Site. We may also use the information you give us to send you information electronically, by mail, by phone, or by other means. Bupa may also use the information about you to provide services to you or to make sure that the software, hardware or other systems are operating properly and safely.

Bupa may combine information about you with information about other people using the Site, and may remove all personal identifiers from the resulting combined information in order to create “unidentified information.” We use unidentified information to develop products and services that meet the permanent needs of our customers, and to analyze and improve the content, features, materials and opportunities that we could make available to you on the Site.

If you contact us to receive our support or assistance, we may use information about you or your computer that you provide us with for purposes such as verification that your computer meets the minimum requirements necessary to use the Site and our various services.

We may use the data collected by our servers on the Internet or through other means through the use of the Site. For example, the Company may use such data to facilitate Site operations and system administration; Generate unidentifiable aggregate statistical information; Monitor and analyze traffic on the Site and usage patterns; And to improve the content and delivery of this with respect to the Site and the content, materials, opportunities and services that we describe on the Site or that we make accessible through the Site. These data may reveal information such as the Internet Protocol address assigned to your computer, the specific pages you accessed through the Site, or immediately prior to visiting the Site, and how much time you spend on the Site, but , Without combining these data with other sources of information, do not identify you personally or easily. However, for security reasons, and to confirm the integrity of our data, we may combine some components of this data with other sources of information that could identify you.

How We Share or Reveal the Information We Have About You

We may share information about you, including your health and medical information, your health care providers, and authorized representatives to provide the services of this Service and for other purposes permitted by HIPAA and other laws that Apply. We may from time to time decide to use multiple business partners of our entire confidence to deliver to you the content available on or through this Site. To the extent necessary for the operation of the Site, to communicate with you or to fulfill your requests for our services, we may share information about you with such business partners. When we use other companies to provide services to you, we require you to protect the confidentiality of any personal information you receive from us or collect from us on our behalf, and to use such information only for the limited purpose of providing the services on behalf of us our.

In certain limited circumstances, we may disclose information about you, including your health information, if we receive a summons, search warrant, or court order, or if we are required to do otherwise by law to disclose such information. For example, Bupa may disclose information about you as necessary to establish or exercise our legal rights; To enforce the Terms and Conditions of Use; To argue legal claims and defend ourselves against them, in relation to any corporate transaction that results in a transfer of goods or line of business related to said data; To protect, secure or amend our data, systems, products or services; And to investigate, avoid or take any other action with respect to actual or suspected fraudulent or illegal activities. Bupa may also disclose such information in special cases, such as a reaction to a potential threat to the physical safety or well-being of yourself or others, or to protect property.

Our Use of “Cookies”

Cookies are small data files that reside on your computer and allow us to recognize you as a Bupa customer if you return to the Site from the same computer and through the same browser. We send a “session cookie” to your computer whenever you log in to your Bupa account. These cookies allow us to recognize you if you visit several pages on the Site during the same session, so that you do not need to re-enter your password each time. Once the session is closed or your browser is closed, these session cookies expire and cease to have any effect.

We also use longer-term “cookies” to display your username on our login form. Our “cookies” files are encrypted so that any information stored in them can only be interpreted by the servers on the Site.

Internet browsers and other software allow you to delete cookies from your computer’s hard drive, block or reject all cookies, or receive a warning before a cookie is stored. If you choose to decline “cookies”, you may not have permission to access the Site or it may not work efficiently or in the manner intended.

Bupa Provides the Site in a Safe Scope

We use commercially reasonable methods to maintain information about you that we collect or store on or through the Site, secure and tamper-proof. Because Bupa respects your privacy and values your trust in us, the only persons to whom we give access to information about you are those who use it to provide services to you or to carry out other activities described in the Policy Of Privacy.

Bupa maintains physical, electronic and procedural safeguards that are designed to comply with applicable standards to help safeguard information about you and to assist us in preventing unauthorized access to such information. However, as the Internet is not 100% secure, we can not guarantee, warrant or warrant the security of any information you transmit to us. We can not guarantee or warrant that communications sent to or from this Site, or that the data transmitted or stored on or through the Site, remain or will always remain totally safe from loss, misuse or access by Unauthorized third parties.

Consent to Process Personal Data Information in the United States

In order to provide you with our products and services, we may send and store your personal information (also commonly referred to as personal data) outside the European Economic Area (EEA), including the United States. Therefore, your personal information may be transmitted outside the country where you reside or where you are, including countries that may or may not provide the same level of protection to your personal information. We are committed to protecting your privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the process that takes place in those countries as within the EEA, to the extent practicable under applicable law. By using and accessing our Site, users residing or located in countries outside the United States, agree and consent to the transfer and processing of personal information on servers located outside the country where they reside, and that the Protection of such information may be different from the requirements under the laws of the place where they reside or are located.

You Have Alternatives

By exchanging correspondence with Bupa or our representatives, or when requesting information or otherwise interacting with Bupa through this Site, you choose what information to provide, what questions and what comments to make, if you wish to receive more information and how we should We proceed to provide such information. Please be sure to share only that information that you feel is appropriate.

The Site may offer opportunities for you to opt-in or deny certain uses and disclosures of information specific to certain particular tools or sections of the Site. There may also be opportunities for you to designate how you want Bupa to use or not use your email address for purposes related to the services provided through the Site. Please carefully evaluate these options where available.

If you wish to remove information about yourself from the Site, please contact Bupa at the following address:

Bupa Latin America

Attn:  Privacy Officer

17901 Old Cutler Road, Suite 400

Palmetto Bay, Florida 33157 USA

Please note that it may be technologically impossible to remove from our servers each and every one of the registered data.

Independent Resource

If you have any questions or concerns regarding the privacy of your information, please contact Bupa at the address above. Bupa is committed to maintaining the privacy and security of your information, in compliance with all applicable legal requirements and the terms of this Policy, so it will analyze any legitimate concerns you may have.

Changes to the Privacy Policy

We may, from time to time, change this Privacy Policy and our privacy practices due to changes made to relevant and applicable legal or regulatory requirements, our business practices, or our attempts to provide a better service to meet the needs of You and our customers. When this happens, we will post a revised version of our Privacy Policy on the Site, followed by its new effective date. Any such change will take effect immediately at the time of being published on the Site. You are responsible for verifying if such changes have been made to the Privacy Policy.

Linked Sites

For your convenience, this Site may also contain links to sites on the Internet that are not managed by Bupa or affiliated with Bupa, including, but not limited to, Facebook, Twitter, Hi5, Sonico, and YouTube. Such third party Internet sites are not under our control. Neither are we responsible for the privacy or security practices of those sites or any other companies that we do not own or are under our control, nor will this Privacy Policy apply to such sites or other companies. Any information you disclose when accessing such other sites on the Internet will not be subject to this Privacy Policy. We urge you to seek and read the privacy policy of each Internet site you visit, to understand how they collect, use and protect information about you.


If you have any questions regarding this Privacy Policy, please contact Bupa at the address above.

If you become aware of any violation of the security of the Site, breach of this Privacy Policy or its Terms and Conditions of Use, please notify us immediately.



Effective date

This Privacy Notice takes effect from December 2015.

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