How to schedule a medical treatment or surgery?
Plan your medical treatments or procedures in advance and get the peace of mind of knowing your coverage without having to worry about penalties or unnecessary payments, so you can just focus on your recovery.
01. Before you start, have the following information handy:
Health care provider information
- Name of Provider
- Name of Physician
- Date of Service
Medical information: Brief summary including diagnosis, start date, proposed treatment and cost, if available.
An up-to-date prescription is required for the authorization of medication. In the case of rehabilitation, the treatment plan is crucial.
if your plan offers coverage through a Medical Providers Network, we recommend you check the providers available within the network. If you have any doubts, please contact us through My Bupa.
02. Log into My Bupa in Bupasalud.com. In “My Claims” option, select "Pre-authorization" and follow these steps:
Log in with your username and password.
If you haven't registered yet,
Go to My Bupa.
Opens in a new window
In “My Claims" option in the top menu, select "Pre-authorizations".The processing time of the authorization request will be less than 2 hours, in the case of emergency services and less than 48 hours for all other cases.
Click on "Request Pre-authorization".
Enter the applicant's information. Select the policyholder, the country of service, medical providers information and an emergency contact.
Enter the medical information and attach the documents related to the pre-authorization.
A estimated resolution date of your request will be displayed
You can also ask your medical provider to contact us
Or request pre-authorization for your medical services through your agent